Last updated: September 29, 2026
We want the unlock to work. If Stripe charged you and ScopeLock did not unlock within a reasonable time, email hello@scopelock.app with the receipt and we will fix or refund.
7-day window: If you unlock and the product is materially unusable for technical reasons, request a refund within 7 days.
If you successfully generated and used clean PDFs/emails for client work, refunds are discretionary.
Chargebacks: contact us first; we respond to Stripe disputes with logs.